Reach out to us
Support is on hand to assist with questions, account-related issues, technical concerns or general feedback. Contact the team for login and verification help, deposit and withdrawal queries, or to report site faults and odds issues. Use live chat for quick replies or email for documentation and follow-up. Support can also assist with responsible gaming tools, deposit limits, and to request account statements or verification status updates while we work on your case.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat and email available 24/7 |
| General enquiries | [email protected] - account updates and questions |
| Affiliate enquiries | [email protected] - partner sign-up and media |
| Phone | +61 2 9412 5873 - call Mon-Fri, voicemail outside hours |
| Working hours | Mon-Fri, 09:00-18:00 (AEST) - live agents online Australia |
Email Support
Email is the preferred contact method for detailed requests, account issues or when you need to submit documents. Please use a clear subject line, include your account ID and up-to-date contact details, and attach any relevant files to avoid delays. We’ll respond with steps or requests for further information as needed.
Contact Form
Response Time
Submit a support enquiry via live chat or email and expect a reply within one business day for most queries. More complex cases - verification, payouts or disputes - can take longer depending on their nature and may require additional information. We’ll keep you updated while your request is being processed. Please include your account ID and a brief description to speed handling.
Feedback
Have a suggestion or idea to improve Wintino? Send us your feedback, we review every message and consider ideas for site updates, promos and support. Your input helps us fix issues, refine features and make navigation clearer. Use the feedback form or live chat any time; we read submissions carefully and use them to improve the service and user experience.